Cyara, provider of the award-winning automated customer experience (CX) assurance platform, today announced that it has won three awards from TMC, a global integrated media company. TMC awarded the Cyara Automated CX Assurance Platform a CUSTOMER Magazine 2022 Contact Center Technology Award, the Cyara Botium Solution a 2022 Customer Experience Innovation Award, and the Cyara LiveVQ Solution a 2022 Telecommuting Solutions Excellence Award.
The 2022 Customer Experience Innovation Awards recognize top companies that set the standard for exceptional customer experiences across all channels. The 17th Annual Contact Center Technology Awards recognize Cyara’s success as an innovator, thought leader and market driver in the contact center and customer service industries. The 2022 Telecommuting Solutions Excellence Award recognizes leading companies that ensure remote workers have access to the same communications and other corporate resources as they would in the office.
“Congratulations to Cyara for receiving three TMC awards. Cyara was selected for its innovation, quality and unique features, which positively impacted the customer experience,” said Rich Tehrani, CEO of TMC.. “We are happy to recognize their achievements.”
The Cyara Automated CX Assurance platform is used by some of the world’s leading brands to automate and accelerate the testing of the CX they deliver, measure and optimize the quality of digital and voice channels, and ensure seamless omnichannel customer journeys from start to finish. Cyara supports the entire CX software development lifecycle, from design, to functional and regression testing, to load testing and production monitoring.
To be considered for CUSTOMER Magazine’s 2022 Contact Center Technology Award, Cyara needed to demonstrate its standard by delivering exceptional customer experiences, and did so through its partnership with Electrolux. Cyara and Electrolux initially partnered with the goal of creating seamless, end-to-end customer journeys for Electrolux. With close and ongoing collaboration on their cloud migration and a fully automated testing solution in place, Electrolux and Cyara were able to expand Electrolux’s CX capabilities to better enable the team to track bugs and improve efficiency.
“We have a good structure behind an organization that can support us in the long term, and now I can be sure that we can aim for more ambitious goals for the future,” said Juliano Tripodi, Agile Delivery Lead, Electrolux.
In April 2022, Cyara added Cyara Botium to its solution portfolio. Botium tests and monitors the performance of chatbots and conversational AI. It is the only solution on the market offering seamless and comprehensive CX journey assurance from digital agents to voice agents. Botium enables brands to continuously improve and test the chatbot customer experience across all channels and platforms during all phases of the chatbot development lifecycle.
In response to the COVID-19 pandemic, Cyara LiveVQ was created to address issues that arose when contact center agents traveled. It is a solution that provides last mile assurance to the hybrid workforce by monitoring cloud connectivity, agent applications and technology infrastructure in real time to ensure voice quality for home and remote agents. Cyara enables organizations to control technical issues experienced by agents, improve the quality of the customer experience, and help organizations adapt to the changing contact center environment. Cyara LiveVQ enables brands to deliver seamless CX by enabling real-time monitoring, alerts, diagnostics, and insights that enable faster resolution of voice quality issues that impact the quality of your customers’ experiences .
“We are proud to be named recipients of the 2022 TMC CUSTOMER Magazine Contact Center Technology Awards, the 2022 Customer Experience Innovation Awards and the 2022 Teleworking Solutions Excellence Awards,” said Alok Kulkarni, CEO and Co-Founder of Cyara. “With our Automated CX Assurance, LiveVQ and Botium platforms, companies can ensure seamless customer journeys across voice and digital channels while delivering optimized CX with less effort, cost and risk.”
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