WNS wins two 2021 ISG Digital Case Study Awards ™ for digital transformation

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NEW YORK & LONDON & MUMBAI, India – (COMMERCIAL THREAD) – WNS (Holdings) Limited (NYSE: WNS), a leading global provider of business process management (BPM) solutions, today announced that it has been recognized by Information Services Group (ISG), a world-class consultancy and technological research, with two ISG Digital Case Study Awards ™ 2021. The ISG Awards are presented to IT and business service providers selected for top-notch digital transformation work with their corporate clients.

WNS’s commitment with Aviva to deliver actuarial process transformation won the prize in the “Global” and “Insurance” categories. WNS created a centralized platform to bring together Aviva’s highly complex actuarial processes under a unified central umbrella, reducing manual efforts by 50% and positively impacting the work of over 300 actuarial professionals. Read to know more.

In addition, the deployment of WNS automation in mortgage processing with a leading UK-based financial services provider won the award in the ‘UK and Ireland’ and ‘Banking and Financial Services’ categories. For this client, WNS implemented a two-tier automation solution for closing mortgage accounts without any manual intervention. Given the complexity and time-consuming nature of mortgage account closings, the solution achieved 100% accuracy, reduced turnaround times and eliminated repetitive manual work. Read to know more.

“Co-creating digital transformation solutions, powered by hyper-automation and advanced analytics, has been a key area for WNS. As the pace of digital adoption continues to accelerate, we are well positioned to help our customers transform their business models and be more competitive. It is an honor to be recognized by ISG for the work we have done in implementing digital transformation solutions for our key customers, ”said Keshav R. Murugesh, Group CEO, WNS.

The ISG Digital Case Study Awards ™ assess the goals, solutions and results achieved through digital transformation projects. Technology and service providers around the world submit case studies, which are independently validated by the corporate client and reviewed by an ISG Digital Research Review Board. The selections are based on a multidimensional assessment of the tangible impact of digital transformation on the customer’s business and the uniqueness of the vendor’s solution.

“The events of the past year have accelerated the adoption of digital technologies and business models,” said Paul Reynolds, partner and research director at ISG. “Improving the customer and user experience was the most prevalent goal in the enterprise supplier projects we examined, and the transformational role played by suppliers was highlighted by the many innovative solutions and impactful that they provided, ”he added.

ISG selected case studies from 39 vendors for this year’s awards out of a record close to 250 submissions. The majority of digital transformation initiatives submitted for review focused on improving the customer and user experience, with the associated goal of driving revenue growth.

About WNS

WNS (Holdings) Limited (NYSE: WNS) is a leading business process management (BPM) company. WNS combines in-depth industry knowledge with technology, analytics and process expertise to co-create innovative, digital transformation solutions with more than 380 clients across various industries. WNS offers a full suite of BPM solutions, including industry-specific offerings, customer experience services, finance and accounting, human resources, purchasing, and research and analytics to reimagine the digital future of businesses. As of March 31, 2021, WNS had 43,997 professionals in 58 delivery centers around the world, including facilities in Australia, China, Costa Rica, India, Philippines, Poland, Romania, South Africa, in Spain, Sri Lanka, Turkey, the United Kingdom and the United States. For more information visit www.wns.com.

Safe Harbor Arrangement

This document contains information which may constitute forward-looking statements made in accordance with the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which is necessarily subject to risks, uncertainties and assumptions about future events. . Factors which could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS assumes no obligation to update or revise forward-looking statements, whether as a result of new information, future events or otherwise.

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